Hi, what can we help with?
- Track an order
- Pay a bill
- Talk to us
WhatsApp flows your customers finish Buttons, lists and forms, drawn on a canvas and tested on a chat phone before anyone sees them.
Harbour Store / Order help
9 tests passing
Publish
Your order number?
- Checked as 8 digits
Look up the order
- GET /orders/{order}
- found
- not found
Order 40213877 arrives Thursday. We'll message you when it leaves.
Done here
In the customer's chat
Hi, what can we help with?
Track an orderPay a billTalk to usOrder 40213877 arrives Thursday. We'll message you when it leaves.
The same canvas, versions and approvals as every other channel.
What a flow does in a chat. Everything a customer would otherwise wait on hold for.
- Buttons and lists
- Three choices become buttons; longer menus become lists.
- Forms in one sheet
- Several questions at once instead of several messages.
- Images, documents, audio
- Any message can carry a file beside its text.
- Started by you or by them
- A customer writes in, or a template opens the chat and the flow takes the reply.
- Template sends
- Write templates, submit them to Meta, and send to a list at your number's pace.
- A chat phone in the editor
- Tap through as a customer would, and save the run as a test.
Questions
Do we need a WhatsApp Business number first?
No. Build and test first; we connect a number that is not on the WhatsApp app when you are ready.
What does it cost?
Flows are priced per finished run on our plans. Meta charges for template messages separately.
Can the same service run on other channels?
Yes. One flow can answer on WhatsApp, SMS and USSD, calling the same APIs.